Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
Where are Eleventy Milano products manufactured?
Every garment is proudly 100% Made in Italy, utilizing traditional craftsmanship and premium materials sourced from local Italian artisans to ensure the highest quality.
What is your shipping policy within the USA?
We offer complimentary standard shipping on all domestic orders over $500. Orders are typically processed within 2 business days and delivered via premium courier services.
How do I process a return or exchange?
We accept returns of unworn, unwashed, and unaltered items with original tags attached within 14 days of delivery. Please use our online portal to generate a prepaid return shipping label.
How do I find my correct size in Italian tailoring?
Our collections follow Italian sizing. We provide a detailed size conversion chart on each product page, comparing IT sizes to US measurements to help you find your perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and Shop Pay for a seamless checkout.
Can I track my order once it has shipped?
Yes, once your order departs our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.