Returns & Exchanges
Eleventy Milano USA offers a sophisticated shopping experience, ensuring that if your purchase does not meet your expectations, you may return or exchange unworn items within 20 days of delivery. All items must be returned in their original condition with all luxury packaging and security tags intact.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original designer packaging and secure them within the shipping box provided to ensure protection during transit.
Attach the Label
Affix the pre-paid UPS shipping label included in your original shipment or downloaded from our portal to the outside of the package.
Ship and Refund
Drop off your package at any authorized UPS location; once our artisans inspect the return, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing